Eliminate Unexpected Outages by Hiring an MSP

Eric Jenson

Eliminate Unexpected Outages by Hiring an MSP


October 25, 2023

Picture this: you're building a LEGO set with your kid after dinner when suddenly you receive the dreaded phone call. Your heart sinks as you hear the words, "Our systems are down!" The chaos that follows, from lost productivity to frustrated customers, can be a nightmare for any business. But fear not, because there is a proactive solution that can help you avoid this scenario altogether – managed services.

Understanding Managed Services: Beyond Break-Fix Solution

Managed services refer to the practice of outsourcing certain IT functions to a third-party provider, known as a Managed Service Provider (MSP). Unlike traditional break-fix solutions, where IT issues are addressed only when they occur, managed services take a proactive approach. MSPs offer continuous monitoring, management, and maintenance of a business's IT infrastructure, identifying potential problems resolving them before they lead to downtime.

The Key Benefits of Managed Services

24/7 Monitoring: Managed service providers employ advanced monitoring tools that keep a constant eye on your IT systems. This proactive approach allows them to detect unusual patterns or signs of potential issues long before they become major problems.

Preventive Maintenance: Instead of waiting for a system to crash, MSPs implement regular maintenance routines. This includes software updates, security patches, and hardware checks to ensure everything is up to date and functioning optimally.

Rapid Issue Resolution: If a problem arises, managed services providers are equipped with skilled technicians who can swiftly handle it, minimizing downtime and associated costs.

Scalability and Flexibility: Managed services can be tailored to meet the specific needs of your business. Your IT infrastructure can be seamlessly scaled up as your business grows to accommodate the increased demand.

Data Security and Compliance: With the increasing importance of data security and privacy regulations, MSPs can help ensure that your systems are secure and compliant with industry standards.

Focus on Core Business Activities: By outsourcing IT management to experts, your in-house teams can focus on core business activities rather than constantly dealing with IT troubleshooting.

Steps to Avoid the Dreaded "Systems Down" Call

Choose the Right Managed Services Provider: Research and select an MSP that aligns with your business goals and offers the services you need. Look for a provider with a strong track record, positive customer testimonials, and expertise in your industry.

Comprehensive System Assessment: Work with your chosen MSP to thoroughly assess your current IT infrastructure, which will help identify potential vulnerabilities and areas that require improvement.

Tailored Service Plan: Collaborate with your MSP to develop a customized service plan that addresses your specific needs. This could include regular maintenance, security updates, and data backup strategies.

Constant Communication: Establish open lines of communication with your managed services provider. Regular updates, performance reports, and collaboration ensure that you're always aware of the state of your IT systems.

Employee Training: Even with managed services in place, it is crucial to train your employees in best practices for using your IT systems. Human error can still be a significant factor in system downtime.

The Bottom Line

In a world where downtime can be catastrophic for businesses, managed services provide a robust solution to prevent such disasters. By partnering with a trusted MSP, you can enjoy the benefits of proactive monitoring, rapid issue resolution, and expert IT management. This ultimately empowers your business to focus on growth and innovation while leaving the worries of system downtime in the past. So, the next time you receive a phone call, it won't be about systems going down, but rather about the success and prosperity of your business.

Eric Jenson

Eric Jenson is a Senior Vice President based in our Dallas office, offering 25+ years of IT leadership and management experience. Eric is a cross-functional leader well versed in creating and implementing technology applications, creating and executing strategic plans, and leading global IT teams.

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