Protecting the things that matter the most
2-10 Home Buyers Warranty is an industry-leading provider of new home structural warranties and systems and appliances coverage for new and existing homes in the US. The company has been in the industry for over 40 years, and adjudicates over 350,000 homeowners' claims a year. The claims-to-cash process to pay out a single claim requires many systems, teams and processes working together seamlessly. To efficiently fix or replace a homeowner's system or appliance, repetitive, tedious, bifurcated and cumbersome processes are followed, leading to high costs for the organization. With a complete overhaul of their technology underway, 2-10 wanted a focus on the people and business processes behind the adjudication to provide scalability, efficiency and cost savings to all stakeholders – homeowners, contractors, employees, and suppliers.
Our expertise at work
Allata's team of expertise started with an end-to-end assessment of their current state to determine pain points, weaknesses, and areas of opportunity throughout the claims process. Through user workshops, employee interviews & observations, we mapped out the process from beginning to end and identified key findings and recommendations for process improvement. After the assessment, our team worked side-by-side with the organization in a strategy phase to define an improved claims process, identify new business capabilities, and develop an incremental plan for implementation. These new capabilities will allow 2-10 to reduce overall claims cost and scale the process to meet their company growth goals over the next 3-5 years.
A foundation for the future
Allata identified a minimum of $1.65M year-over-year savings in addition to a more efficient and effective claims process. We provided a detailed roadmap to help 2-10 achieve this cost-savings goal which will empower their employees, bring a better experience to their homeowners, and make their internal network of contractors stronger and more consistent.