2-10 Home Buyers Warranty

Identified a minimum of $1.65M year-over-year savings

2-10 Home Buyers Warranty, has covered over 6 million homes and has been in the industry for over 40 years. With a focus on the people and business processes, 2-10 looked to Allata to provide a detailed roadmap to help achieve scalability, efficiency, and cost savings for the organization.

A tech model of a house with keys on a table.

The Challenge

Protecting the things that matter the most

2-10 Home Buyers Warranty is an industry-leading provider of new home structural warranties and systems and appliances coverage for new and existing homes in the US. The company has been in the industry for over 40 years, and adjudicates over 350,000 homeowners’ claims a year. The claims-to-cash process to pay out a single claim requires many systems, teams and processes working together seamlessly. To efficiently fix or replace a homeowner’s system or appliance, repetitive, tedious, bifurcated and cumbersome processes are followed, leading to high costs for the organization. With a complete overhaul of their technology underway, 2-10 wanted a focus on the people and business processes behind the adjudication to provide scalability, efficiency and cost savings to all stakeholders – homeowners, contractors, employees, and suppliers. 

The Solution

Our expertise at work

Allata’s team of expertise started with an end-to-end assessment of their current state to determine pain points, weaknesses, and areas of opportunity throughout the claims process. Through user workshops, employee interviews & observations, we mapped out the process from beginning to end and identified key findings and recommendations for process improvement. After the assessment, our team worked side-by-side with the organization in a strategy phase to define an improved claims process, identify new business capabilities, and develop an incremental plan for implementation. These new capabilities will allow 2-10 to reduce overall claims cost and scale the process to meet their company growth goals over the next 3-5 years.

A tech company innovating plumbing services by having a plumber working on a sink.

The Results

A foundation for the future

Allata identified a minimum of $1.65M year-over-year savings in addition to a more efficient and effective claims process. We provided a detailed roadmap to help 2-10 achieve this cost-savings goal which will empower their employees, bring a better experience to their homeowners, and make their internal network of contractors stronger and more consistent.

Innovation starts with a conversation.

Fill out this email form and we’ll connect you with the right person for your needs.

Related Case Studies

Global Commercial and Industrial Machinery and Equipment Rental and Leasing

Elevated the mobile experience to generate an estimated 15% increase in customer engagement through a seamless, intuitive user experience, informed by user research. 

By improving their mobile experience through a collaborative four-step Product Sprint, we addressed the previously lagging functionality and user satisfaction compared to their web platform by designing user-centric features for optimal cross-platform performance. This effort led to a strategic roadmap that enabled the client to implement a more intuitive mobile application and increase customer engagement significantly.
Professional Services Forensic Engineering

Identify AI Opportunities to Minimize Error Correction Time, Boost Operational Efficiency, and Foster Profitable Growth 

Our client, a specialty consulting firm, excels in property damage, accident reconstruction, and forensic engineering. They offer 60 specialized services, detailed analysis, and efficient operations.
A happy receptionist is talking with hotel guest and making a reservation on a tablet.
Global hospitality leader

Revolutionizing content management for a global hospitality leader

This global hospitality company manages and franchises luxury and business hotels, resorts, and vacation properties. With over 2,100 properties worldwide, they operate under four collections and 30 unique brands. The company is committed to sustainability, community engagement, and reducing its environmental impact while supporting local communities.