Energy and Utilities Company

Revolutionizing Grid Management and Enhancing Customer Satisfaction with a Data Strategy and Operating Model for Energy and Utilities Client

We developed a data-centric operating model, mapping capabilities and offering a 224-page framework. This included workshops and a roadmap to optimize data integration, align processes, and position the client for innovation and competitive growth in grid management.

Services

Industry

Energy & Utilities

An Energy and Utilities client transformed its energy grid solutions by adopting a product-optimized data-centric operating model. This initiative streamlined operations and enhanced energy reliability and customer satisfaction, reinforcing Vernova’s leadership in grid modernization.

situation

Modernizing Grid Systems to Revolutionize Energy Management

Our client, a key player in the energy industry, found itself stuck with a complex business use case. With only a single specialized group working on its application development, the need to deploy a modernization initiative aimed at transforming outdated grid orchestration systems became even more critical.

This application software was designed to manage multifaceted grid operations, similar to large multi-state power grids, but on a broader scale with more dynamic data integration. The client was challenged with aligning legacy systems, creating a data management structure, defining internal processes and managing diverse data requirements. They needed to streamline internal processes and address the growing demand for cohesive data solutions by integrating them into a single digital application for multiple energy providers across the U.S.

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Impact

Maximizing Data Led to Optimized Delivery Management

Had the client proceeded without intervention, the gap between product vision and execution would have widened, leading to significant project delays, unmet customer needs, and a potential loss of market leadership to its competitors.

Additionally, the diverse teams at Vernova faced communication barriers, inconsistent processes, and a lack of alignment on product definitions, resulting in stalled progress and unsatisfied grid operators, their primary customers.

Without a clear model, the potential benefits of application, such as dynamic energy routing, efficient grid operation, and optimized energy delivery, remained untapped, yielding internal frustration rather than innovation.

Resolution

Empowering Innovation with a Data-Driven Operating Model

Responding to these challenges, we delivered a tailored, product-optimized data-centric operating model. By hosting a series of workshops and collaborative sessions, we mapped the client’s current capabilities against our proven blueprint, incorporating their specific product life cycle framework into our plan. Through detailed guidance on data management alignment as a core component of the application, emphasizing process consistency and clarity.

Our approach included developing data product canvases, offering organizational structure suggestions, and outlining an implementation roadmap, addressing key areas such as data processing and requirement definitions.

In only ten weeks, our team provided the client with a comprehensive 224-page framework of their data operating model, which equipped them with the tools necessary to redefine their grid management strategy, potentially steering them back on course to realize the full potential of the application. Our collaborative partnership highlighted the critical importance of a cohesive data strategy within product development, paving the way for future success in grid technology innovation through:

Strategic Alignment and Clarity: Alignment and clear methodologies, bridging the gap between vision and practical implementation for grid operations.
Enhanced Data Integration: Cohesive data strategy within product development, facilitating seamless integration and optimizing data-driven decisions.
Foundation for Innovation: Comprehensive operating model, we laid the foundation for long-term innovation, enabling Vernova to thrive in a dynamic energy landscape.
Competitive Advantage: reinforce them to set new industry standards and differentiate themselves from competitors in grid modernization.
Sustainability and Growth: Set the stage for sustainable growth by aligning operations with the future demands of the energy sector.

By focusing on strategic data integration and embracing this comprehensive approach to grid optimization, the client now stands poised to enhance their service offerings and maintain customer confidence.

Results

By implementing a data-centric operating model, our Energy and Utilities client achieved enhanced energy reliability and improved customer satisfaction. This swift transformation, completed in just ten weeks, aligned data management seamlessly with operational processes, optimizing grid functions. It established a foundation for ongoing innovation and positioned the client as a leader in grid modernization, differentiating them in the energy sector. As a result, the client is now poised for sustainable growth and can enhance service offerings to meet evolving industry demands.